Principal Solution Engineer

Cornerstone is seeking a Principal Services Support Engineer to drive scalable delivery excellence across Services, Support, and Partner organizations through the design, deployment, and productization of AI-enabled solutions, technical accelerators, and reusable intellectual property.

This role is responsible for building the architectures, automations, workflows, and solution assets that enable consultants, support engineers, technical account managers, and partners to deliver consistent customer outcomes  will work directly with strategic enterprise customers to solve complex deployment and operational challenges, then transform those solutions into repeatable capabilities that accelerate implementation, adoption, support, and long-term customer success.

The ideal candidate combines deep technical expertise, solution architecture, enterprise SaaS delivery experience, AI fluency, customer engagement skills, and a passion for turning complex challenges into scalable solutions.

• Design, build, and deploy reusable intellectual property, including implementation accelerators, configuration templates, integration patterns, automations, and AI-enabled workflows.
• Develop reference architectures, solution blueprints, and deployment standards that establish scalable best practices across Services and Support.
• Prototype and build proof-of-concepts and production-ready solution accelerators that improve customer outcomes and delivery efficiency.
• Translate emerging Cornerstone capabilities, including Workforce AI solutions and new platform features, into repeatable implementation and support frameworks.
• Convert bespoke customer solutions into reusable assets that can be leveraged across customers, industries, and delivery teams.

• Serve as a technical leader on strategic customer engagements, helping customers solve complex deployment and operational challenges.
• Partner with customer stakeholders to understand business requirements, define technical solutions, and ensure successful business outcomes.
• Provide guidance and expertise throughout implementation, adoption, and support engagements.
• Build trusted relationships with customers, partners, and internal stakeholders.
• Manage technical risks, dependencies, assumptions, and escalations while driving resolution and customer success.

• Partner with Services, Support, Product Management, Engineering, Customer Success, Sales, Technical Account Management, and delivery partners to ensure alignment across the customer lifecycle.
• Support the successful transition from implementation to operational support and long-term adoption.
• Collaborate with product teams to provide field feedback and influence future platform capabilities, deployability, and supportability.
• Enable partner and GSI organizations through scalable delivery methodologies, technical frameworks, and reusable solution assets.

• Design and maintain delivery playbooks, diagnostic tools, support frameworks, and implementation standards that improve quality and consistency.
• Embed AI and automation into Services and Support workflows to improve efficiency, speed, and scalability.
• Measure adoption and effectiveness of solution assets, including improvements in delivery cycle times, quality, support resolution, and customer outcomes.
• Identify opportunities to streamline implementation, support operations, and partner delivery through automation and reusable frameworks.
• Capture lessons learned and continuously improve solution assets, methodologies, and best practices.

• Act as a hands-on technical thought leader across Services…