Sr. Program Manager

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them.

If You Join Our Team, You’ll Enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Sr. Program Manager will design, implement, and manage IT programs that support organizational goals, promoting best practices and acting as a change agent. This role involves leading initiatives for project delivery and process optimization, serving as the primary contact for project escalation, and developing communication strategies to align stakeholders. The manager will measure and analyze program processes for improvement, mentor team members, ensure integration with strategic initiatives, and collaborate with peer teams to incorporate best practices into IT programs.

This position is required to report to the Somerset, NJ office location on a hybrid basis.

• Design, implement, and manage IT programs to support organizational goals across departments.
• Promote the adoption of best practices and act as a change agent within the organization.
• Lead initiatives related to IT project delivery, resource management, and process optimization.
• Serve as the primary contact for project escalation, resolving complex project delivery issues.
• Develop communication strategies to align stakeholders with program objectives and practices.
• Measure and analyze program processes to identify and implement improvement solutions.
• Mentor program team members, fostering continuous improvement and professional development.
• Ensure integration with strategic initiatives like digital transformation and cybersecurity.
• Implement and maintain a program improvement plan with performance metrics.
• Collaborate with peer teams to incorporate best practices into Managed Services programs.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Interpersonal
  
  Skills:
  
  Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.
• Follow-Up:
  Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
• Collaboration:
  
  Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Problem-Solving:
  Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Time Management:
  Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
• Organization:
  Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
• Digital Acumen:
  Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
• Leadership:
  Can take ownership of complex…