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Customer Service Technical Support Analyst
Job in
Newark, Essex County, New Jersey, 07101, USA
Listed on 2026-11-01
Listing for:
Spectraforce Technologies, Inc.
Full Time
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Customer Service Technical Support Analyst
Location
- Remote
Duration - 12 Months
Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM.
Job DescriptionThis role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.
Key Responsibilities- Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
- Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
- Validate system readiness and document results, issues, and follow-up actions.
- Perform other related technical support duties and project activities as assigned.
- One to two years of technical support experience with Windows applications, computer hardware, and customer service.
- Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
- Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.
- Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.
- Systematic hardware and software troubleshooting with strong attention to detail.
- Clear verbal and written communication with strong customer service and follow-up skills.
- Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.
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