It Walk-up Support Engineer

• Provide first-level technical support to end users by diagnosing and resolving laptop, desktop, operating system, software, printer and peripheral issues.
• Hands-on experience with laptop imaging and deployment tools such as SCCM, Microsoft Intune, MDT or equivalent.
• Working knowledge of Windows 10/11, basic macOS support, Active Directory, Microsoft 365 and fundamental networking concepts.
• Ability to deliver walk-up, remote and onsite support while maintaining clear and professional communication.
• Ability to prioritize multiple support requests, document activities accurately and elevate complex incidents appropriately.
• Experience with IT asset inventory, device lifecycle processes, shipping logistics and basic workplace IT relocations is preferred.
• Perform laptop and desktop imaging, deployment, configuration and user handover.
• Install, upgrade, configure and uninstall approved software applications.
• Troubleshoot and resolve basic hardware, software and Windows/macOS operating system issues.
• Configure user accounts, printers, docking stations and peripheral devices.
• Provide walk-up, remote and onsite technical support to end users.
• Escalate complex or unresolved incidents to the appropriate support teams.
• Replace supported hardware components, including memory, hard drives, batteries and docking stations.
• Handle device pickup, packaging, shipping, delivery, returns and tracking for employees.
• Perform small office/site IT equipment relocation (lift-and-shift), including workstation setup and reconnection.
• Support asset management, inventory reconciliation and device lifecycle activities.
• Maintain accurate incident, service requests and resolution records in the ticketing system.
• Follow IT security policies, operational standards and change management procedures.

• Customer-focused mindset and strong service orientation
• Problem-solving and analytical thinking
• Attention to detail and ownership
• Team collaboration
• Ability to work effectively in a fast-paced support environment
• Effective verbal and written communication
• Ability to prioritize and manage multiple support requests

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenie nce & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

$50,000 - $55,000 a year

Newark, NJ

TECHNOLOGY

Engineer

438592

Windows | SCCM

Qualifications

BACHELOR OF COMPUTER SCIENCE