Property Adjuster- Field Estimating - Wayne, NJ

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers’ homes to conduct on‑site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and Claims

X Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

• Lead with empathy and a commitment to restore, caring, empowering, and restoring service culture.
• Investigate property claims independently, performing detailed damage reviews and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, offering the preferred communication method and keeping them updated on claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants in accordance with legal and business standard methodologies.
• Utilize multiple tools to complete work in a fast‑paced environment, including estimate tools, job aids, and settlement platforms, applying critical thinking skills.
• Maintain accurate records in the claims system, ensuring timely and accurate documentation of all claim-related work.

• 2 years’ previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers’ homes and handle virtual claims countrywide effectively.
• Detail‑oriented and organized, with a focus on delivering high‑quality work.

• Residency within the posted location is mandatory for this role; the candidate must live in the Wayne, NJ area.
• Willing and able to carry a 50‑pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver’s license and willingness to travel as part of the job requirements.

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day‑to‑day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• You will be required to attend approximately 2 weeks of training that will take place in Wheeling, IL.

• If required, you will need to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor. You must secure license(s) within 60 days of hire.
• The Hiring Manager will work with you along with the Centralized Licensing team to ensure you are properly licensed.

• You may be eligible for a $1,000 licensing sign‑on bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, DHS Florida or Texas License, and/or applicable Appraiser License.
• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign‑on bonus.

• This role may qualify for a company car. Your leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. Mileage…