Dir, Customer Engagement Gategroup · Newark, NJ

# Dir, Customer Engagement Gategroup
· Newark, NJTailor My Resume Start free. No credit card.### About the Job We’re looking for motivated, engaged people to help make everyone’s journeys better.

As a critical role in the Operational Performance structure, performs and oversees others in data gathering, analysis, reporting, communicating, and improving performance actions and Key Performance Indicator (KPI) outcomes for one of the regions in NA dedicated to a key airline customer. Drives customer specific action plans to elevate service delivery across the NA network.### Annual Hiring Range/Hourly Rate
* This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.### Benefits
* Paid time off
* 401k, with company match
* Company sponsored life insurance
* Medical, dental, vision plans
* Voluntary short-term/long-term disability insurance
* Voluntary life, accident, and hospital plans
* Employee Assistance Program
* Commuter benefits
* Employee Discounts### Responsibilities
* As a key performance integrator between the airline and internal functions, this hybrid commercial and operations role translates data outcomes, analysis, and insights into customer specific action plans to drive operational performance recovery, service delivery, and monitoring for continuous improvement across the network.
* Integrating airline demand signals, operational execution metrics, quality, employee safety, and food safety outcomes, financial drivers, and customer feedback to reliably measure and report service delivery, continuous improvement, customer satisfaction, and margin protection.

Posted4 days agoJob Type Full-time Salary $170,000 – $180,000 USDLocation
* Newark, NJ