Client Services Supervisor

At Quadel
, we're driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low‑income families and vulnerable populations. If you're passionate about making a meaningful impact, you'll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live.

Join us in building stronger communities, one home at a time.

The Client Services Supervisor oversees the day‑to‑day activities of Housing Specialists within the housing services program. This role is responsible for ensuring quality service delivery to clients, maintaining compliance with program requirements, and fostering professional growth among team members. The Supervisor will also conduct annual performance reviews and provide ongoing coaching, support, and training to ensure staff meet performance standards and program goals.

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one‑on‑one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

• High school diploma or equivalent required; associate's or bachelor's degree in Social Work, Human Services, or a related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Must have Rent Calculation Certification.
• Strong understanding of housing systems, client‑centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

• Leadership & Supervision: Ability to guide, mentor, and support a team to achieve program goals and individual performance benchmarks.
• Client‑Centered Approach: Demonstrates empathy, respect, and commitment to meeting client needs while maintaining professional boundaries.
• Communication Skills
  :
  Strong verbal and written communication; able to convey information clearly to staff, clients, and external partners.
• Problem Solving & Critical Thinking
  :
  Capable of assessing situations, identifying challenges, and implementing effective solutions.
• Time Management & Organization
  :
  Manages multiple priorities effectively; meets deadlines and ensures timely completion of tasks.
• Coaching & Development: Provides constructive feedback, performance coaching, and development opportunities to help team members grow professionally.
• Attention to Detail: Ensures accuracy in documentation, reporting, and compliance with program requirements.
• Cultural
  
  Competency:
  
  Demonstrates awareness and sensitivity to diverse cultural backgrounds, identities, and experiences.
• Collaboration & Teamwork: Works effectively across teams and departments; fosters a positive,…