General Manager - Ground

Job Description

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

As a General Manager, you will be responsible for overseeing the operations of all departments within your station. You will manage the budget for your station, and you will provide leadership for all management staff.

Ideal candidates will have at least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record.

As we continue to grow, we only look for the best in the industry.

• Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service.
• Be responsible for the station's budgetary and financial responsibilities and ensure accurate billing is submitted in a timely manner.
• Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations.
• Maintain working relationships with customers and provide prompt responses to service requests.
• Assist recruiting team with hiring and oversee on-the-job training and ongoing team member professional development opportunities.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Actively search for future business opportunities.

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and others.
• Cooperate with their manager / supervisor to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company.
• Inform their manager / supervisor of any work situation that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences.
• Carry out work in accordance with information and training provided and specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

General Managers must be able to occasionally lift/carry/push/pull and move items 70 pounds (32 kg) or more and repetitively lift items weighing 40 to 50 pounds on raised surfaces.

Must be able to carry heavy items up and down narrow jetway stairs.

Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

Must be able to work in cramped or high places.

Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.

Must be able to work outside in all types of weather, around jet and machinery noises.

• Good Communication Skills – Must effectively communicate information and instructions verbally and/or via radio equipment with flight crew, gate agents, and other ground crew.
• Customer Service Skills – Must have professional, courteous communication while resolving customer concerns.
• Airline Regulation Knowledge – Display knowledge of applicable FAA regulations, security program, OSHA regulations, and be familiar with GSE maintenance procedures.
• Computer Skills – May be required to use computer systems to track processes, manage budgets, and produce reports.
• Problem‑solving Skills – May be called upon to troubleshoot issues during irregular flight operations.
• Time Management Skills – Must manage time effectively and lead teams to complete tasks efficiently in a fast‑paced environment.

• Must possess five years of progressive management experience and…