Director, Customer Engagement & KPI
Listed on 2026-10-18
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Management
Client Relationship Management, Operations Management, Business Analyst -
Business
Client Relationship Management, Operations Management, Business Analyst
Gategroup in Newark, NJ is seeking a data-driven Customer Engagement professional to oversee data gathering, analysis, reporting and KPI outcomes for NA airline customers. The role includes translating data into action plans to elevate service delivery across the network in a hybrid commercial/operations setting.
The position drives performance actions, integrates airline demand signals and metrics, and partners with internal teams to monitor improvement and margin protection across the NA
Our team is growing, and we are hiring a Director, Customer Engagement & KPI Performance in Newark, NJ, United States.
Learn more about the Director, Customer Engagement & KPI Performance role in the description above.
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