VP, Operations Enablement

Vice President, Operations Enablement

Department:
Operations Enablement

Location:

Remote

FLSA Status:
Exempt

People Leader:
Yes

Travel:
Up to 25%

Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

The Vice President, Operations Enablement is responsible for building and leading the operational capabilities, governance structures, workforce systems, learning infrastructure, and execution disciplines that enable scalable, efficient, and consistent execution across Accuity's operational organizations. This leader oversees Workforce Planning and Operational Deployment, Learning & Development, Continuous Improvement, Project Management, Change Management, and Implementation Support functions that collectively support operational performance, growth, and value creation.

Serving as a key partner to the Operations leadership team, the Vice President, Operations Enablement creates the systems, processes, governance structures, and organizational capabilities that improve workforce productivity, accelerate employee development, strengthen execution discipline, and support operational scalability. This role leads through both direct leadership and cross-functional influence, ensuring operational teams have the tools, resources, processes, and infrastructure necessary to execute strategic priorities effectively.

The Vice President plays a critical role in organizational readiness, change adoption, operational maturity, and product expansion by establishing repeatable frameworks that connect workforce planning, learning, process governance, project execution, and continuous improvement. The ideal candidate combines deep healthcare operations experience with a demonstrated track record of building enablement capabilities, driving organizational transformation, and translating operational strategy into measurable business outcomes.

Workforce Planning and Operational Capacity Management

• Provide executive leadership for enterprise workforce planning and operational deployment capabilities supporting operational functions across the organization.
• Establish workforce planning strategies, forecasting methodologies, capacity models, and staffing optimization processes aligned to business demand.
• Develop scalable approaches to resource allocation, productivity management, staffing flexibility, and operational capacity planning.
• Partner with operational leaders to improve staffing effectiveness, reduce inefficiencies, and support service-level commitments.
• Oversee workforce planning tools, processes, reporting, operational planning disciplines, and deployment strategies.
• Ensure workforce planning capabilities support service level commitments, operational scalability, workforce continuity, and client delivery expectations.
• Establish Workforce Planning and Operational Deployment as a strategic operational partner to Client Success, creating clear ownership and coordination for service level performance, delivery risks, capacity constraints, and client escalations.
• Sponsor workforce technology strategy, workforce analytics maturity, and deployment optimization initiatives that improve operational efficiency and organizational scalability.
• Drive the development of forecasting methodologies, staffing models, deployment strategies, and workforce planning capabilities that support current operations and future growth.

Learning, Knowledge Management, and Capability Development

• Lead the organization's operational learning and development strategy, including onboarding, role-based training, ongoing development, leadership development, and capability-building initiatives.
• Establish learning programs that improve employee readiness, reduce time-to-productivity, and increase consistency in operational execution.
• Ensure training programs evolve in alignment with process changes, product enhancements, and operational priorities.
• Establish enterprise learning, knowledge management, and documentation governance practices that ensure operational knowledge, process changes, and training materials remain aligned, accessible, and scalable.
• Ensure effective linkage between process design, documentation, training, communication, and adoption across operational functions.
• Build organizational learning capabilities that accelerate employee readiness, support change adoption, and improve consistency in…