Director, Global Quality

## Director, Global Quality Apply:
Secaucus, NJ:
Georgetown, TX:
Full time:
Posted Yesterday:
R-105316
** About

The Role
** The Leader of Global Quality is responsible for developing and executing the global quality strategy for datacenter rack manufacturing operations, ensuring sustained performance at
** 5 Sigma and beyond
** across all manufacturing sites, suppliers, and product lifecycle stages. This role owns end-to-end quality performance from incoming materials through final shipment, including new product introduction phases such as
** Engineering Validation Testing (EVT)**,
** Design Validation Testing (DVT)**, production validation, and mass production.

This executive leader will drive a culture of operational excellence, prevention-based quality, customer focus, and continuous improvement across a global manufacturing network. The role partners closely with Engineering, Supply Chain, Manufacturing, Supplier Quality, Reliability, Program Management, and key customers to ensure industry-leading quality, reliability, and customer satisfaction.
** Key Responsibilities
**** Global Quality Leadership
*** Develop and execute a comprehensive global quality strategy aligned with business objectives, customer expectations, and manufacturing growth plans.
* Establish and maintain a quality management system that delivers and sustains **5 Sigma manufacturing quality performance**.
* Lead quality teams across multiple regions, manufacturing sites, and supplier ecosystems.
* Build a culture centered on defect prevention, operational discipline, risk mitigation, and continuous improvement.
* Drive standardization of quality processes, reporting, governance, and best practices across all global locations.
** New Product Introduction (NPI) Quality
*** Own quality readiness and risk management throughout EVT, DVT, Pilot, and Mass Production phases.
* Establish quality gates and criteria for progression between development and production milestones.
* Lead DFMEA, PFMEA, control plans, reliability assessments, and validation strategies.
* Partner with Product Engineering and Program Management teams to ensure manufacturability, reliability, and quality requirements are incorporated early in the design process.
* Ensure lessons learned are systematically captured and deployed into future product generations.
** Manufacturing Quality
*** Drive world-class quality performance from receiving inspection through assembly, test, packaging, and final shipment.
* Develop advanced manufacturing quality controls utilizing SPC, process capability analysis, automated inspection systems, and data analytics.
* Monitor and improve key metrics including:  + Sigma performance  + DPPM/PPM  + First Pass Yield (FPY)  + Rolled Throughput Yield (RTY)  + Cost of Poor Quality (COPQ)  + Escapes and field failures  + Customer returns and RMA rates
* Lead structured root cause investigations using methodologies including:  + 8D  + DMAIC  + Six Sigma  + A3  + Fault Tree Analysis  + Statistical Process Control
** Supplier Quality Management
*** Establish a global supplier quality strategy supporting critical datacenter rack, mechanical, electrical, thermal, cable management, and integration components.
* Drive supplier qualification, audits, process validation, and ongoing performance management.
* Lead supplier corrective action programs and continuous improvement initiatives.
* Ensure supplier quality systems support aggressive quality and reliability objectives.
* Develop supplier quality scorecards and executive performance reviews.
** Reliability and Customer Quality
*** Own product reliability performance from development through field deployment.
* Partner with reliability engineering teams to define validation strategies and qualification requirements.
* Lead response to critical customer quality issues, escalations, and field reliability concerns.
* Drive closed-loop corrective and preventive actions across engineering, manufacturing, and suppliers.
* Serve as executive customer interface for quality and reliability discussions.
** Operational Excellence and Continuous Improvement
*** Champion Lean Manufacturing and Six Sigma methodologies globally.
* Develop data-driven quality monitoring systems leveraging advanced analytics and predictive quality tools.
* Lead quality transformation initiatives that improve yield, reliability, throughput, and customer satisfaction.
* Drive reduction of quality-related costs while maintaining world-class quality standards.
** Quality Systems and…