Lead Supervisor II - East Rutherford, NJ

Coach is a global fashion house founded in New York in 1941. It is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible and fostering an inclusive culture.

Location: East Rutherford, NJ, US

Position: Lead Supervisor – Store

The Lead Supervisor drives sales and operational excellence by modeling Coach’s highest standards, inspiring the team, and ensuring a seamless customer experience. This role requires a dynamic leader who can adapt and thrive in a fast‑paced luxury retail environment.

• Sales:
  • Align daily store strategy with Company priorities by partnering with Store Manager(s) and Assistant Store Manager(s).
  • Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
  • Execute sales strategies, initiatives, and growth across all categories.
  • Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Hold the sales team accountable for personal sales and maximize clienteling strategy.
  • Act as a brand ambassador locally, driving brand loyalty through events and community initiatives.
  • Provide constructive feedback to the team and management to elevate performance.
• Operations:
  • Manage daily operational tasks, maintaining seamless service and store appearance.
  • Adhere to all Coach retail policies and procedures, including POS and operations protocols.
  • Use retail systems and reporting tools to make informed decisions and support clienteling efforts.
  • Collaborate with Store Manager(s) to refine business strategies and improve productivity.
  • Ensure interior and exterior maintenance meets Coach standards.
• Leadership & Development:
  • Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals.
  • Delegate and empower others, encouraging individual growth and accountability.
  • Administer feedback and performance coaching, supporting a culture of high performance.
• Values &
  
  Competencies:
  
  Demonstrate drive for results, customer focus, creativity, interpersonal savvy, learning agility, perseverance, strategic agility, and effective decision‑making in ambiguous situations.

• 1–3 years of retail experience (cashier, stock, sales) preferably in a luxury environment.
• High school diploma or equivalent; college degree preferred.
• Proficiency with cash register systems, mobile POS, iPad/laptop, and basic computer skills.
• Physical ability to work at a fast pace, including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs.
• Ability to work a flexible schedule, including nights, weekends, and holidays, to meet high retail traffic and sales days.

Base Pay Range: $17.00 – $23.50 per hour (Hourly)

Eligible employees receive health, dental, vision, life insurance, disability insurance, a 401(k) savings plan, paid time off, and employee product discounts.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or other protected characteristics.

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e for accommodations.

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