Key Accounts Manager

Key Accounts Manager | New Jersey page is loaded## Key Accounts Manager | New Jersey locations:
Newark, NJtime type:
Full time posted on:
Posted Todayjob requisition :
JR1002
** Career-defining. Life-changing.
** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
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* About This Role:

** We are looking for a Key Account Manager for our New Jersey market area.  In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs.  Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM.

You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customer's primary escalation and intervention point of contact.
** What You Will Be Doing
*** Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
* Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
* Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
* Train customers on the iRhythm service tools (Zio Suite, MyZio, etc.).
* Act in a timely manner to resolve customer issues.
* Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.
* Manage, onboard, and support assigned accounts.
* Attend and support key customer meetings and sales Quarterly Business Review sessions.
* Establish and maintain strong relationships with accounts and the internal sales organization.
* Lead or participate in strategic initiatives within assigned accounts.
* Conduct in-person account management initiatives as needed.
* Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.
** What We Need To See
*** Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
* At least 3 years in a sales, account management or customer success role supporting large or complex accounts.
* Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment.
* Self-directed and proactive.
* Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
* Ability to multi-task and prioritize in a fast-paced environment.
* Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
* Exceptionally collaborative, highly responsive, flexible, and adaptive.
* Must be willing to travel to Regional and National internal meetings.
* Must be willing to travel 30% or higher depending on the needs of the customer within assigned market.
** Ways to Stand Out
*** Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
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