Case Manager

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

$42,000.00/yr - $45,000.00/yr

Case Manager

New Jersey Program & Services

Coordinator of Bridges Program

Dept. 598

Associate (4 - 9 years experience)

Provide case management services to youth enrolled in the Bridges to Employment program. Connect youth with services according to their Individual Service Strategy (ISS) plan to support informed, individualized connections to education, training, WIOA programs, DVRS supported employment, military, pre‑apprenticeship and apprenticeship, and unsubsidized competitive employment. Complete required documentation for all services as outlined by the grant.

• Work with Team for outreach efforts to enroll eligible youth applicants.
• Review new eligible applicants; send start letter/email within 5 business days of receiving new applicant to schedule intake.
• Follow up on new applicants that do not attend their first and second appointments, collect paperwork, employable , and ISS Plan—no more than 15 days after receiving applicant information.
• Explain and review all GW policies, procedures and handbook to new referrals, provide tours (if applicable) and overview of services.
• Complete required documentation (including intakes, ISS Plans, progress notes, and other required documentation) within specified time frames.
• Connect and schedule each youth for intake/registration with local county One‑Stop Career Center.
• Obtain documentation from One‑Stop Career WIOA Youth determining eligibility.
• Register each youth with local county DVRS office for Vocational Rehabilitation Services.
• Administer assessment to obtain interest/needs of youth and CASAS goals (as needed) to assist in determining realistic vocational goals and level of academic functioning.
• Score and compile all vocational test material and complete evaluation/observation summary reports.
• Connect youth (as needed) to supportive services, benefits counseling and legal services. Follow up and document outcomes as needed.
• Complete case notations on a daily basis related to consumers’ behaviors, attitudes and/or characteristics observed during services.
• Complete all progress notes per the progress note and paperwork compliance procedure.
• Ensure all youth participate in career guidance, planning and counseling (Career Scope).
• Ensure all youth participate in employability and workplace reading training with Vocational Specialist.
• Ensure all youth participate in Financial Literacy Education (Your Money Your Goals) with Vocational Specialist.
• Enter all youth information into Foothold Awards system.
• Assist youth with job exploration and career development as needed.
• Upload all assessment data in the respective File for each youth in Foothold Awards System.
• Maintain good relationships and communication with local school districts, DVRS and One‑Stop offices.
• Organize and prioritize daily, weekly and monthly schedule. Maintain all appointments on the Outlook calendar.
• Serve as an agency representative at community and social service meetings.
• If fluent in another language, may be asked to translate on behalf of team as needed.
• Exercise good judgment and discretion in all communication and when making decisions that impact individuals, the group of individuals, and/or in crisis situations.
• Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and partners.
• Become familiar with CARF regulations. Assure services provided and documentation maintained is CARF compliant.
• Attend rehab department and all staff meetings.

• Bachelor’s degree from an accredited school in a related field required.
• 1 year of experience in mental health, vocational rehabilitation, or case management preferred.
• Bilingual (Spanish) and/or ASL preferred.

• Intermediate Word, Excel, and Outlook proficiency preferred.
• Excellent communication and written skills.
• Highly organized self‑starter, excellent organizational and administrative skills. Must be able to prioritize and multi‑task.
• Navigate and negotiate through difficult situations.
• Ability to communicate with all levels of employees.

• The Case Manager reports to the Coordinator of Bridges.
• Will use discretion for students in absence of Coordinator, and inform the AVP of youth incidents or emergencies.

• Lifting a minimum of 30 lbs. Ability to stand, bend, and lift.
• May work in the field for outreach and meetings with partners.