Wheelchair Agent - EWR Newark Liberty Airport - Part Time

Wheelchair Agent - Newark Liberty Airport (Part Time)

$19.50 - $20.50 / hour
Monthly cellular phone allowance: $5.

Benefits for Part‑time Hires
Smarte Carte Inc. offers Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

Company Background
Smarte Carte, Inc. is the leading concessionaire of self‑serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Headquartered in St. Paul, MN, with operations worldwide.

Overview
— Provide safe transportation of passengers with mobility issues using a wheelchair. — Ensure attentive service, clear communication, and maintain safe operation. — Flexible schedule; average 15‑30 hours per week across evenings, weekends and holidays.

• Transport arriving and departing wheelchair passengers to terminal gates and other airport areas.
• Assist passengers with transport of luggage.
• Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
• Complete required wheelchair or incident reports.
• Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Display required security badge and follow airport security regulations.
• Assist with luggage carts as needed.
• Perform additional duties as assigned by management.

• Friendly, compassionate, and attentive to passenger needs.
• Clear, respectful and professional communication.
• Strong teamwork and coordination abilities.
• Maintain a positive attitude and professionalism in high‑pressure situations.
• Assess and monitor passengers’ comfort and safety during transport.
• Identify potential safety issues with wheelchairs.
• Handle difficult or emergency situations with calm professionalism.
• Manage own time effectively.
• Technologically adept and receptive to computer‑based reporting tools.
• Enthusiastic, positive “Can Do” attitude fostering teamwork.
• Focus on the big picture rather than short‑term effects.
• Apply appropriate workplace flexibility.
• High integrity and self‑discipline.

• Capable of lifting up to 75 lbs and pushing passengers weighing up to 300 lbs.
• Skilled in navigating wheelchairs over various surfaces, inclines, crowded or confined spaces.
• Ability to transfer wheelchair passengers to and from airplane seats.
• Computer and smartphone proficiency.
• Capable of standing for extended periods.
• Minimum age 18 years.
• Excellent customer service and verbal communication skills.
• Ability to complete all required training, including airport compliance.

• Obtain an airport badge.

• Lift and carry up to 75 lbs.
• Push/Pull 75–300 lbs.
• Walk and stand for the duration of the shift.
• Work in seasonal outdoor weather conditions.

Seniority level:
Entry level

Employment type:

Part‑time

Job function:
Sales and Business Development;
Industries:
Consumer Services