Transportation Dispatcher

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for serving as the primary administrative support for our major client's operations.

Payrate: $28 per hour

Location: 236 Vanderpool St, NJ 07114

Benefits:

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main

Duties and Responsibilities:

• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver’s kitchen departure time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
• This position will rotate periodically between scheduled shift, and vacation relief shift.

Qualifications

Education:

• H.S. diploma required
• Associate’s degree preferred

Work Experience:

• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferred

Technical

Skills:

(Certification, Licenses and Registration)

• Able to drive on the ramp (must be 21+ driver’s license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
  
  Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver’s license

Language / Communication

Skills:

• Able to develop rapport with major client

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: none

Exemption Classification: non-exempt

Internal Relationships: unit employees

External Relationships: customers

Work Environment / Requirements of the Job:

• Must be able to function in a warehouse environment
• May be required to rotate between day and night shift

Budget / Revenue Responsibility: (Local Currency)

Direct Line Manager (Title): Mgr, Transportation or General Manager

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence
, Passion
, Responsibility and Respect
. To demonstrate these

Values, we expect to observe the following from everyone:

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes…