General Manager

Job Title: General Manager

Reports To: VP of Operations

FLSA Status: Exempt

The General Manager will be responsible for assuring that the hotel is operated in a courteous and professional manner while overseeing all staff.

• Establishes and maintains standards for personnel administration and performance, including:
  • Interviewing and Hiring
  • Coaching, Counseling, and Team Building
  • Teaching and training essential job duties of each position on staff
  • Ensuring that all employee files are up to date as required
• Sales and Marketing Duties:
  • Manages the Director of Sales calls and participates in sales meetings
  • Attends monthly Chamber, CVB meetings and other community/networking events
  • Maintains contact with local negotiated accounts, and direct bill clients
  • Maintains hotel's presence on various electronic channels
• Assists VP of Operations in planning budgets for each department while closely monitoring cost controls remain within budgeted costs
• Ensures inventories are conducted monthly
• Maintains property through use of preventative maintenance and hard clean programs as well as by promptly resolving all maintenance problems
• Makes daily bank deposits
• Monitors safety and security practices to ensure brand standards are met
• Orders all supplies as permitted
• Audits daily reports and processes paperwork in a timely, accurate manner
• Responds to guest comments and concerns in a timely manner
• Maintains a knowledge and understanding of brand standards for brand Quality Evaluations
• Ensures revenue maximization by monitoring room rates, inventory, occupancy levels, and third-party allocations
• Performs all other duties as assigned

All hotel staff.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics - Using basic mathematics to solve problems.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Education and/or

Experience:

High School Diploma (or GED or High School Equivalence Certificate). 2-5 years of hotel experience preferred.

Language

Skills:

Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.

Computer

Skills:

General computer knowledge including but not limited to:
Adobe, Excel, Word, Internet Explorer, and Microsoft Outlook. Website training a plus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the employee to regularly talk or hear and frequently to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.

Other

Qualifications:

Valid Driver’s License is required.