Retail Sales Associate - Part Time

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features high quality, awarded cannabis products in America. We operate Sunnyside dispensaries nationwide, providing a welcoming, judgement-free experience for customers at any point in their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. Our SEED™ initiative supports equal opportunity and educational development to reflect the communities we serve.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality, integrity, and professionalism. If you’re interested in joining our mission, join our team today.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with integrity and adhering to regulations, promoting the clinical efficacy of cannabis, and scaling with professionalism in each new market.

The Wellness Advisor at Sunnyside Newark, OH will advise customers (recreational, medical, and caregivers) in selecting appropriate cannabis products, acting as an ambassador of our mission to normalize, professionalize and revolutionize cannabis. You will use customer service, product knowledge, and state compliance adherence to ensure a best-in-class experience. Wellness Advisors manage the customer lifecycle from check-in to consultation, order fulfillment to checkout, with compliance to applicable state and company regulations at the forefront.

At Sunnyside, the employee experience is paramount. With a focus on training, development, diversity and authenticity, our employees experience growth.

• The opportunity to learn fundamental cannabis product knowledge and industry compliance standards.
• Training to navigate different customer interactions and circumstances.
• A unique sales experience with a consultative and personalized approach.
• Experience in a dynamic role combining problem solving, inventory management, teamwork, technical skills, and customer service.

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, including weekends and holidays. Part-time schedules are 15–25 hours per week, typically based around peak hours.

• Energetic, with strong interpersonal skills and the ability to collaborate successfully with others.
• Enjoy working with people; consult with customers, listen to their needs, and provide an exceptional experience.
• Resilient and agile, using challenges as opportunities to learn and grow.
• Operate with a high level of integrity in a highly regulated industry.

• Greet customers to provide a best-in-class experience.
• Build relationships by asking questions and listening to customer needs.
• Assist customers in product selection by educating on cannabis products and their effects.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Point of Sale system per SOPs.
• Maintain records of dispensary activities in accordance with state regulation and company standards.
• Perform routine inventory counts and ensure stock meets compliance regulations.
• Assist in organizing sales floor merchandise and product displays.
• Ensure security and safety compliance in the store per SOPs.
• Maintain a clean and organized store environment for customers and team members.
• Escalate any employee or customer issues to management.

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts including opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Ability…