Oregon DPSST Certified Communications Officer

The City of Newberg has one vacancy for a 911 Dispatch Officer. The City is opening this recruitment to both entry-level and lateral applicants (Entry-Level apply through a different posting).
To apply for this posting an applicant must hold an Oregon DPSST Basic Telecommunicator Certification. This posting is open until filled.

Hiring Bonus: If the successful applicant holds a current, valid Oregon DPSST Basic Telecommunicator Certification when hired, they will be paid a taxable bonus of $2500 in the first payroll period after hire. A second taxable bonus of $2500 will be paid upon successful completion of the 18-month probationary period.

• Submit Application
• Application Review
• Online Testing
• Select Advantage Testing
• Oral Board Interviews
• Dispatch Sit In
• Comprehensive Background Investigation
• Psychological examination
• Conditional Offer
• Medical Exam/Drug Screen

Operates communications equipment to receive and process incoming emergency 9-1-1 and non-emergency calls for assistance. Performs dispatch duties and keeps accurate records of communications received and transmitted for police, fire, and emergency medical response as well as other agencies. Often high intensity and fast moving work is involved.

Works under the close supervision of the Communications Supervisor.

None.

Operates radio and multi-line phone telephone control consoles receiving both emergency and non-emergency calls for police, fire and medical emergency assistance and other public requests for help. Effectively route other calls for service to other appropriate agencies.

Dispatches medical call in accordance with APCO procedures and gives pre-arrival instructions to callers awaiting arrival of responding units.

Questions callers with professionalism and control to determine the nature of the problem being reported and gather required information. Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants and stolen vehicles information; enters and records information via computer terminal; maintains status of equipment to maintain control and record the activity of dispatched units.

Dispatches calls to appropriate units or departments; maintains information on units’ activities. Maintains contact with emergency apparatus and personnel using two-way radio, telephone, mobile dispatch terminals and computer aided dispatch system (CAD).

Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on-duty officer of any concerns.

Performs other duties as assigned by the Communications Supervisor, Police Support Services Manager, and Police Chief.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

High school graduate or equivalent.

Bi-lingual ability in English and Spanish preferred and is incentivized.

Experience in a multi-task, public service, and/or customer service environment preferred.

• DPSST Telecommunications Intermediate Certification

Ability to pass a pre-employment drug screen, an extensive background check and the ability to obtain Oregon State Police CJIS clearance.

Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification.

Ability to work rotating shifts, and normal shifts that may be extended, work weekends, holidays, and work overtime as assigned; dependable and predictable employment is required.

Possess a commitment to comply with confidentiality requirements and agency policies.

• Current knowledge of, or the ability to study and maintain familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations and landmarks…