Branch Manager - Newberg & McMinnville Branches

Expand your career and join the Embold Credit Union Team!

We are boldly growing to new heights while deepening our community roots.

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties.

From these roots,
Embold Credit Union was born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same — our commitment to serving our members and our communities.

What makes Embold different from a bank? Our structure, values, and impact. We put people before profits. We’re committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And we’re dedicated to making an impact in our communities through volunteerism, investment, and fundraising.

Those who are fluent in Spanish are eligible for a language differential pay of $100 per pay period.

Embold believes that each employee makes a significant contribution to the success of our Mission, Vision, and Values. This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the Credit Union to just the work identified. Your contributions should not be limited by the assigned responsibilities. It is our expectation that each employee will offer their services where needed to ensure the success of our endeavors.

Position Summary:

This position is responsible for overall leadership, performance, and operational effectiveness of assigned branch location(s). This role drives results through effective people leadership, a strong service and sales culture, and consistent execution of the Credit Union’s Mission, Vision, and Core Values. The Branch Manager creates a high-performing, member-focused environment by holding staff accountable, modeling exemplary behaviors, and ensuring exceptional service delivery, business growth, and community engagement.

This position ensures high quality performance expectations are met, comply with all policies and regulations, and operates in alignment with the credit union’s strategic goals.

Essential Functions:

Branch Performance, Growth & Operations:

• Execute branch growth plans focused on member relationships, financial wellness, and service quality
• Drive daily sales, service, and operational activities to meet branch goals
• Ensure team achieves performance metrics aligned with member outcomes and relationship growth
• Communicate and reinforce organizational goals and expectations to branch staff
• Monitor branch performance and provide coaching and corrective actions as needed to improve results
• Maintain efficient and consistent branch operations

Member Experience & Relationship Development:

• Foster a member-first culture centered on trust and long-term relationships
• Identify opportunities to deepen member relationships and meet evolving needs
• Ensure consistent, high-quality service delivery across all interactions
• Address member concerns and resolve service issues promptly
• Reinforce behaviors that prioritize doing what’s right for the member
• Partner with internal teams to support a seamless member experience

Sales Leadership & Ethical Performance:

• Lead branch sales efforts aligned with organizational values and goals
• Set clear sales expectations for the team and monitor progress
• Coach employees on effective and ethical sales behaviors
• Recognize and share successful practices within the branch
• Ensure all sales activities comply with policies and…