Manager, Quality Assurance

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

The Quality Assurance (QA) Manager is responsible for protecting A-dec’s reputation for reliable, quality dental equipment by ensuring A-dec’s Quality Management System meets or exceeds regulatory, company, and customer requirements. They lead a team of QA Specialists and Engineers to deliver effective quality systems, processes, and insights that drive product and process improvement while balancing quality with productivity.

• Provide team leadership to facilitate efficient and effective support of enterprise quality management for product and process quality.
• Offer technical guidance and coaching to the team, communicating job expectations, planning, monitoring, and appraising job results to ensure department goals are met and promote employee growth.
• Act as an action-oriented leader with strong execution skills, deeply embedded in daily function and technical execution of quality duties.
• Manage, support, oversee, and improve A-dec’s Quality Management System (QMS).
• Actively participate in internal and external audits (ISO, FDA, etc.) to assess QMS effectiveness.
• Lead departmental and enterprise-level quality initiatives, translating strategic direction into scalable, actionable systems, tools, and processes.
• Lead process creation and improvements; drive process adoption; operationalize systems and processes across the organization; partner with a broad network of A-dec Engineers and Managers.
• Develop and maintain metrics to track corporate quality; perform quality data analytics; partner with cross‑functional experts to extract insights, uncover trends, inform decisions, and drive improvements.
• Serve as an organization-wide technical expert in advanced quality disciplines, applying extensive knowledge of advanced quality techniques, procedures, and criteria.
• Drive quality capability development across A-dec through training and established processes such as root‑cause analysis and corrective and preventive action.
• Foster creation and application of improved quality methods, systems, and solutions to elevate product quality and strengthen market competitiveness.
• Continuously evaluate and improve quality procedures, workflows, and work instructions to streamline operations and strengthen alignment with the QMS.

• Knowledge of international standards and regulations such as ISO 13485, MDSAP, FDA 21 CFR 820, CMDR SOR/98-282, Medical Device Directive 93/42/EEC, EU Medical Device Regulation 2017/745, and quality concepts (statistical analysis, root‑cause analysis, quality metrics/analytics).
• Excellent interpersonal, written, and verbal communication skills for dealing with internal and external customers.
• Strong attention to detail and a high level of customer focus.
• Ability to organize, coach, and lead cross‑functional teams; strong organizational and time‑management skills; good judgement using risk‑based decision making.
• Strong analytical skills, quality system expertise, and ability to manage multiple priorities in a fast‑paced manufacturing environment.
• Proficient with Microsoft Office Suite applications and experience in project and database management.
• Bachelor’s degree in business, engineering, or equivalent; minimum ten years of experience in Quality or related field with 3‑5 years in leadership roles.
• Demonstrated ability to coach and mentor others, support team development, and influence outcomes through effective…