Shift Lead

As a store associate, you open and close the store, prepare the floor and stock room for the business day, handle product returns, refunds, and cash drops, provide change to customers, deliver a distinctive and delightful customer experience, and support the team in operations, inventory, pricing, displays, and compliance.

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models customer service best practices and shares Walgreens service traits with team members.

• Responsible for holding store keys and opening/closing the store without management.
• Assists and coaches team members on vendor ordering process and opening the backdoor for deliveries.
• Registers all related sales on assigned cash register, records scanning errors, price verifications, and voids.
• Assists manager on order exceptions, reverse logistics, and display evaluation.
• Maintains accurate inventory counts, pricing, and displays.
• Assists with bookkeeping activities including cash reports, ledgers, and bill payments.
• Maintains clean, orderly store condition and appearance.
• Ensures compliance with state and local regulations regarding regulated products.
• Assists at pharmacy out window as requested.
• Coordinates bag checks before leaving the store.
• Completes special assignments and other tasks as assigned.

• Attends training and completes PPLs requested by Manager.

• Serves as a liaison between management and staff by communicating assigned tasks.
• Reports disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Prefer the knowledge of store inventory control.
• We will consider qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability and veterans.

Salary Range: $18 - $21 / Hourly

To review benefits, please :  This role will remain open until filled.