Parts Specialist

Job Title:

Parts Specialist

Location:

Portland, OR

O'Reilly Auto Parts invites you to apply for the Parts Specialist role. The specialist provides a high level of service to retail and installer customers and supports store management in accomplishing assigned tasks.

• Follow and promote all company customer service programs, such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Maintain the cash drawer, accept cash or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks such as preparing merchandise returns for shipping, assisting with monthly stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in‑store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (Driving record must meet company mandated eligibility requirements) when business needs dictate.
• Perform all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

• Entry level

• Full‑time

• Sales and Business Development
• Retail

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431.