Technical Product Support Engineer- Scroll Chillers

Faites partie de notre mission! En tant que chef de file mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et le transport, nous avons la responsabilité de placer la planète au premier plan. Pour nous, chez Trane Technologies, ainsi que par l’entremise de nos entreprises, y compris

Traneet

Thermo King La durabilité n’est pas seulement une façon de faire des affaires—c’est au cœur de notre mission. Osez-vous regarder les défis mondiaux et y voir des possibilités porteuses d’impact? Souhaitez-vous contribuer à bâtir un avenir meilleur? Si vous avez répondu oui, nous vous invitons à envisager de vous joindre à nous pour repousser les limites du possible en faveur d’un monde durable.

Découvrez nosavantagesconçu pour vous permettre de vous épanouir au travail et à la maison.

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** Où se trouve le travail :
** Du lundi au jeudi, travaillez sur place avec vos collègues. Les vendredis, choisissez votre lieu de travail, en tenant compte des exigences de vos tâches.
** What's in it for you:
** In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane scroll chillers.

Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as:
Air-cooled and water-cooled chillers, Thermafit, Polytherm, CGAM and ACSA/ACXA.Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action.  Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.

Preferred candidate should demonstrate strong proficiency with Carel and Symbio control platforms, with some expertise in BACnet controls, system integration, startup, and troubleshooting.
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* What you will do:

*** Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
* Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
* On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
* Manages and leverages relationships with manufacturing site teams as well as field offices
* During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
* Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
* Documents work by following pre-defined procedures and completing documentation of support given
* As a subject matter expert, create standard work and documents solutions that can be shared internally and externally across the company
* Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
* Participates in New Product Introduction projects as required, specifically…