Service and Parts Counter Clerk

Reports to: Service Manager or Service Location Manager

Assist the service manager in maintaining accurate and on‑time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.

• Fields internal and external customer inquiries to the Service Department
• Promotes and sells products and/or services to meet customer needs
• Supplies Service Technicians with parts as required
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience