Store Manager - Newberry

Position: Store Manager I - Newberry
* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
* Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
* Accountable for achieving both Store and individual performance metrics
* Requires knowledge of the business, banking and bank operations
* Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Provides coaching, mentorship and guidance to teammates
* Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
* Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
* Originates loan applications, handles Conditions of Lending and conducts loan closings
* Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
* Undergraduate degree or equivalent experience
* 3+ years relevant experience required (retail, customer service, and/or financial services industries)
* Business development skills, including ability to conceptualize and implement strategies
* 1+ years leadership and coaching experience required
* Small Business and Consumer lending experience preferred
* Knowledge of Bank product lines and services as well as an understanding of Store operations and security
* Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
* Strong financial analysis skills
* Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
* Excellent verbal and written communication skills
* Demonstrated ability to lead and motivate team members
* Proficient with Microsoft Office suite
* Notary License (preferred)
* Manages the service and advice team promoting a positive customer and colleague experience
* Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
* Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
* Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
* Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
* Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
* Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
* Ensures overall colleague scheduling is optimal to meet customer demands
* Provides ownership/oversight of complex daily operational/administrative duties
* Creates store-specific strategies to grow the business
* Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
* Partners with Specialists to grow and advise new and existing customers
* Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
* Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
* Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
* Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
* Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
* Achieves business objective for Operational Excellence
* Ensures necessary due diligence to support the accuracy of all customer transactions/activities
* Follows and ensures colleagues understand and apply bank operating policies and…