Customer Service Administrator

We are currently looking for an enthusiastic, and motivated individual to join our team at the Newport site. Reporting into the Office Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

Monday to Thursday, 8am to 5pm (45-min unpaid lunch)

Friday, 8am to 4pm (60-min unpaid lunch)
Location :

Newport, NP10 9HZ

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard.

To give a positive and memorable customer experience to all on incoming / outgoing telephone call traffic with a positive "can do" attitude

Take regular orders and communicate with customers in relation to any delays and shortages

Ensuring products sold by Dalziel Ltd are delivered on time to customers.

Customer requirements and monitoring of the performance

Upsell products, promotions and take regular orders

Process delivery paperwork and any purchasing duties required

Effectively and efficiently deal with both incoming and outgoing calls to ensure a high leve...