Account Coordinator

The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day-to-day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery.

The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics.

• Build and maintain strong, trusted relationships with customers
• Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
• Manage customer accounts across various industry sectors
• Handle customer complaints and provide timely, appropriate resolutions

• Process and manage sales and purchase orders
• Manage forecasts, monitor order progression, and scheduled deliveries to meet customer requirements
• Liaise with suppliers regarding inventory availability and cargo-ready dates
• Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
• Monitor stock levels to minimise shortages and over-stock
• Support inventory management targets, including slow-moving and no-moving stock reviews

• Develop and maintain strong product knowledge across the portfolio
• Promote products, including upselling and increasing wallet share where appropriate
• Support the external sales team by providing accurate data and operational support
• Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines

Essential

• Previous experience in an office-based customer service or internal sales support role
• Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
• Strong communication skills, both written and verbal
• Ability to work collaboratively within a fast-paced team environment
• Confident problem-solver with a professional and positive approach
• Reliable, adaptable, and trustworthy

• Understanding of customer forecasting
• Good working knowledge of MS Office, particularly Excel
• Experience of Sage 200 and/or Salesforce