Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

We are supporting a growing business with its head office in Newbury to recruit a proactive and confident Administrator to support its operations team. The new Administrator will coordinate administrative workflows, manage vital documentation, liaise with stakeholders and ensure internal processes run smoothly. You’ll be professional, calm under pressure and confident in dealing with a wide range of clients and stakeholders.

Full training will be provided for the right candidate and there are genuine opportunities to progress within the business within operations and technical for those looking to develop and take on additional responsibility. Equally, we welcome applications from individuals who are looking for a stable role and prefer to focus on providing strong, consistent support within the team.

Above all, we are looking for an Administrator with the right attitude who is flexible, proactive and able to work collaboratively within a close-knit team environment.

• Act as the first point of contact for clients, architects, inspectors and statutory bodies - managing calls, emails and queries professionally.

• Confidently manage communications with clients who may be under pressure, maintaining a calm approach.

• Maintain accurate filing systems (digital & hard copy), ensuring compliance with GDPR and internal quality policies.

• Organise and prepare documents for meetings, take minutes and circulate action notes.

• Handle enquiries efficiently, providing accurate information or directing queries appropriately.

• Assist with scheduling, documentation and post-inspection follow-up to support Surveyors and Building Inspectors.

• Prepare and help manage building control-related documents, for example notices, certificates, quotes and reports.

• Maintain organised filing systems aligned with company policies.

• Help coordinate and administer CPD/training event logistics.

• General office tasks such as monitoring and ordering office supplies, incoming/outgoing post, setting up meeting rooms.

• Support with finance related tasks such as invoice tracking, travel arrangements and minutes.

• Previous experience in an administrative role with customer/client interaction is desirable but not essential as training will be provided.

• Excellent interpersonal skills: confident, professional and tactful in dealing with clients and colleagues, even in challenging or pressured situations.

• Strong organisational skills, with the ability to juggle multiple priorities calmly.

• Clear, professional written and verbal communication.

• Proficiency with Microsoft Office; adaptable to new systems.

• Resilient and able to maintain accuracy under time pressure.