Senior Talkmobile Manager

Vodafone Three - Senior Talk mobile Manager

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

• You’ll own Talk Mobile’s brand and commercial strategy, ensuring it aligns with our broader business priorities
• You’ll take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance
• You’ll define and deliver a compelling proposition roadmap, introducing new products and services that delight customers
• You’ll monitor and optimize product performance to keep us competitive and relevant in the market
• You’ll lead the customer experience strategy, improving satisfaction and loyalty while managing key metrics like NPS and Ofcom compliance
• You’ll oversee care operations through outsourced partnerships, ensuring exceptional service delivery
• You’ll manage technology operations, safeguarding system stability, compliance, and operational excellence
• You’ll champion a culture of accountability and customer-first thinking across all commercial, care, and delivery functions

• You have senior leadership experience in telecoms or consumer services, spanning brand, commercial, and operational domains
• You bring a proven track record in brand strategy, proposition development, and campaign execution
• You understand CVM, retention, and base management strategies inside out
• You have experience in customer experience and care operations, including regulatory and accessibility standards
• You’re confident in managing technology operations across digital and operational platforms
• You’ve successfully managed outsourced care and delivery…