Account Manager

We are seeking an experienced Account Manager to join our expanding client services team. You will be goal-orientated, thrive on challenges, a problem-solver with an aptitude for building strong client relationships and driving projects to completion within time and budget.

Responsibilities:

• Co-ordinating orders and projects through our internal workflow from receipt of enquiry through to delivery
• Owning customer service, ensuring clients are updated as often as they need throughout the project cycle and communicating changes, challenges, or questions between the business and the client
• Order quoting and processing
• Working with our Sales team, Production, Installation and Suppliers to clarify solutions to client’s requirements
• CRM management: creating and maintaining accurate project records and schedules
• Ability to interpret design and engineering drawings and co-ordinate the drawing approval process
• Document Control – uploading project documents to our supplier portals and our internal CRM portal
• Producing bespoke operations and maintenance manuals where necessary
• Travelling onsite to meet with clients, third parties and sub-contractors
• Able to work in a fast-paced environment

Skills and experience:

• Proven Account Management experience within a creative, production or manufacturing industry or similar
• Dedicated to providing excellent customer service with a high level of accuracy and excellent attention to detail
• Strong interpersonal skills to develop good internal and external business relationships
• Excellent written and verbal communication skills
• Excellent IT literacy especially Microsoft Office
• Experienced in using a CRM and following a clear process
• Ability to interpret design and engineering drawings
• Critical thinking, decision-making and problem-solving skills