Partner Governance Manager

Vodafone Three:
Partner Governance Manager

Location: Newbury or Stoke + (
* Hybrid/
* Homebased Working)

Salary: Excellent basic salary plus bonus and Three benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm

Duration: Permanent

Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. Work with your line manager to understand expectations for you, your role, and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best‑in‑class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role ensures outsourced partner services comply with contract terms and identifies improvement measures for Vodafone Three. It operates the partner relationship framework, monitors performance through governance forums, and recommends contract amendments. Responsibilities include leading QBRs/MBRs, facilitating audits, and managing service‑related risks in collaboration with the commercial business manager.

As the Contact Centre Governance Lead, you’ll take ownership of the strategy, structure, and performance standards that underpin our outsourced contact centre operations. You’ll shape the governance roadmap, ensure partners deliver against contractual commitments, and champion continuous improvement across all service providers. This role sits at the heart of operational excellence, combining commercial awareness, performance oversight, and strong relationship management to ensure our partners consistently meet Vodafone Three expectations.

• Lead and manage the contact centre governance…