Business Assurance Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

We are seeking an experienced Business Assurance professional to drive strategic transformation and operational excellence across Vodafone's international Business Assurance activities. Reporting to the Senior Manager Business Partnering, you will play a key role in shaping assurance strategy, expanding assurance services into new business domains, and strengthening second-line assurance capabilities. Working closely with senior stakeholders across Vodafone markets, you will influence business decisions, lead a team of 2nd Line Assurance Experts, drive innovation, and deliver measurable business value through effective risk management, leakage prevention, and strong business partnering.

• Lead the development and execution of Business Assurance roadmaps across Vodafone markets, driving process standardisation and continuous improvement.
• Identify, assess and support the mitigation of leakage risks by collaborating with business and technology stakeholders.
• Define and monitor key performance indicators to improve the effectiveness and efficiency of end-to-end business processes.
• Shape and implement optimal delivery models in partnership with local markets and VOIS to improve efficiency and reduce costs.
• Utilise analytics and business insights to support strategic decision-making and expand assurance initiatives across markets.
• Act as a trusted advisor to internal and external senior stakeholders, building strong partnerships and influencing strategic decisions.
• Lead transformation programmes that enhance controls, assurance methodologies, and second-line assurance capabilities.
• Drive the growth and adoption of Business Assurance services with a special expertise in enterprise segments and new technologies across operating companies, strengthening business engagement and impact.
• Lead and develop a team of 2nd Line Assurance Experts while fostering a culture of innovation, inclusive leadership, collaboration, and continuous improvement.

• Extensive experience in Business Assurance, Risk Management, Finance, Shared Services, or business transformation environments, with a strong track record of driving strategic change and business value.
• Exceptional communication, influencing and leadership skills, with the ability to build trusted partnerships and engage senior stakeholders across international organisations.
• Proven experience leading high-performing, geographically distributed teams through transformation and organisational change.
• Strong commercial acumen with the ability to translate assurance insights into practical business outcomes and value creation opportunities.
• Ability to navigate ambiguity, challenge established thinking, and make sound decisions in dynamic environments.
• In-depth understanding of Margin, Revenue & Cost Assurance, 2nd Line Assurance, Leakage Risk Management, controls and governance frameworks.
• Strong analytical and financial skills with a passion for leveraging data, innovation and technology to strengthen business performance and risk management.
• Demonstrated success in delivering transformation initiatives that drive measurable organisational and commercial impact.
• Excellent influencing, critical thinking and data literacy skills, with the ability to shape strategy and drive adoption of modern assurance practices in telecommunication industry

Concerned you may not meet every requirement? Vodafone is…