Customer Service Co-Ordinator

Adecco are recruiting for a Customer Service Co-Ordinator to join their clients team based in Newbury.

Key Responsibilities

Act as the main point of contact for customer enquiries
Process customer orders accurately and within required time frames
Deliver a high standard of customer service, working with internal departments to meet customer expectations
Identify opportunities to upsell or cross-sell products where appropriate
Provide administrative and customer support to the sales team and Key Account Manager
Assist with debit and credit note processing
Handle customer requests, issues, and complaints in a professional and timely manner

About You

Previous experience in a customer service role, ideally within a similar environment
Excellent telephone manner with the ability to adapt communication style to different customers
Enjoys working as part of a small, collaborative team
Calm and composed when working under pressure
Highly organised, flexible, and keen to learn about technical products
Friendly, helpful, and customer-focused approach
Competent using Microsoft Excel, Word, and Outlook, with experience using data or order management systems (Odoo)
Strong organisational skills with a structured and methodical working style
Positive, proactive attitude with a genuine desire to help customers and resolve issues

Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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