Customer Service Co-Ordinator

Adecco are recruiting for a Customer Service Co-Ordinator to join their clients team based in Newbury.

Key Responsibilities

• Act as the main point of contact for customer enquiries
• Process customer orders accurately and within required time frames
• Deliver a high standard of customer service, working with internal departments to meet customer expectations
• Identify opportunities to upsell or cross-sell products where appropriate
• Provide administrative and customer support to the sales team and Key Account Manager
• Assist with debit and credit note processing
• Handle customer requests, issues, and complaints in a professional and timely manner

About You

• Previous experience in a customer service role, ideally within a similar environment
• Excellent telephone manner with the ability to adapt communication style to different customers
• Enjoys working as part of a small, collaborative team
• Calm and composed when working under pressure
• Highly organised, flexible, and keen to learn about technical products
• Friendly, helpful, and customer-focused approach
• Competent using Microsoft Excel, Word, and Outlook, with experience using data or order management systems (Odoo)
• Strong organisational skills with a structured and methodical working style
• Positive, proactive attitude with a genuine desire to help customers and resolve issues

Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.