Visitor Services Officer

Are you passionate about delivering exceptional visitor services in a heritage environment? West Berkshire Council is seeking a dedicated and enthusiastic Visitor Services Officer to join our team at Shaw House, reporting to the Shaw House Manager. This is an exciting opportunity to be part of a dynamic organisation committed to providing outstanding services to the local community.

As the Visitor Services Officer, you will play a key role in ensuring the highest standards of visitor experience at Shaw House. Your responsibilities will include:

• Supporting the Shaw House Manager in the day‑to‑day operation of visitor services
• Delivering excellent customer service to all visitors, ensuring their needs are met and exceeded
• Managing the front‑of‑house operation, including handling enquiries
• Coordinating and delivering engaging events and activities for visitors
• Contributing to the promotion and marketing of Shaw House as a visitor destination
• Assisting with developing retail opportunities associated with the house

In addition, you will work closely with other teams within the Council to ensure effective collaboration and delivery of services.

The ideal candidate will possess the following skills and attributes:

• Experience in a similar visitor services role, ideally within a heritage or cultural environment
• Excellent interpersonal and communication skills, with the ability to engage and connect with a diverse range of visitors
• A customer‑focused approach, with a passion for delivering exceptional service
  
  Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Ability to work both independently and as part of a team, demonstrating flexibility and adaptability
• Physically fit and comfortable working outdoors in all seasons when needed
• Willing to work at weekends on a rota basis and on bank holidays
• Comfortable with change

Please note this role is fixed term until 01/08/2026 – Backfill for secondment.

West Berkshire Council is a great place to work, offering a range of excellent employment benefits:

• Access to a wide range of relevant training and professional development opportunities
• Local Government Pension Scheme
• Family‑friendly policies to support your personal and professional commitments
• A range of local discounts, offering great savings on shopping, dining, and leisure activities
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

In addition to these benefits, you will be part of a supportive and inclusive working environment, dedicated to making a positive impact in the local community.

For an informal discussion about the role, please contact Sarah Somerville on or email sarah.

We look forward to receiving your application and welcoming you to our team at West Berkshire Council.

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The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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