Customer Services Assistant

Part Time Customer Service Assistant – Newbury – Permanent role

Our client, based in Newbury, is a family‑owned, independent self‑storage business operating from a modern, purpose‑built indoor facility. They provide secure, accessible storage solutions in a wide range of unit sizes and pride themselves on the excellent customer service they deliver. With a longstanding and loyal customer base, they support a diverse client base including residential customers, businesses and non‑profit organisations.

They have a reputation for being friendly, professional and approachable.

We are seeking a Part‑Time Self Store Assistant to work two days per week, between Wednesday and Saturday (likely to include two Saturdays per month). After a full training period, you will work independently and take responsibility for the day‑to‑day running of the store. This is a trusted role where you will act as a keyholder for the business.

• Opening and closing the self‑storage facility
• Handling customer enquiries (in person, phone and email)
• Signing up new customers and managing bookings
• Selling packaging and storage accessories
• Maintaining accurate records using their software system

Hours:

2 days per week between Wednesday and Saturday.
Weekdays: 8:00 am — 6:30 pm.
Saturdays: 8:30 am — 5:30 pm.
Flexibility to cover colleagues' holidays is an advantage. Possibility of working one Sunday per month in the future.

• Be comfortable using computer software (training provided) with strong attention to detail
• Be friendly, customer‑focused and confident building rapport
• Be organised, trustworthy, flexible and reliable
• Have a genuine reason for seeking part‑time work

• Competitive rate of pay with annual review
• Excellent bonus scheme (after probation), earning up to E2 per hour extra, or the option to swap bonus for storage Christmas bonus
• Unused holiday hours paid at year‑end
• Twice‑yearly staff nights out
• NEST pension scheme
• Staff uniform provided
• Free tea and coffee

If you think this role sounds like you, we would love to hear from you. Please call Kate on (phone number removed) or email us your CV.