Customer Success Manager

Vish is hiring a Customer Success Manager

Are you driven to succeed and eager to gain invaluable skills? Are you looking for a great team environment? Vish is currently servicing customers and expanding in countries including Canada, US, UK, Australia, and New Zealand. We are seeking a Customer Success Manager to join our team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers, including system configuration, setup, and user training, as well as providing ongoing support to salon owners and their employees.

Who are we?

Vish is innovating the hair colour industry. Locally, Vish helps salons reduce waste, manage inventory, increase revenue, and gain valuable insights into their colour business. Globally, Vish aims to revolutionize supply chain management for the hair colour industry.

Role Requirements

• Manage customer accounts from onboarding through support
• Ensure onboarding timelines are met and address any concerns promptly
• Utilize Hub Spot/CRM to track customer data
• Handle customer support inquiries effectively
• Assist the customer success team as needed
• Maintain strong written and verbal communication skills
• Demonstrate independence and a proactive attitude
• Be tech-savvy and adaptable to new software
• Bachelor's degree or equivalent from an accredited university
• Proficiency in MS Excel
• Experience with Hub Spot is an asset
• Show critical thinking and problem-solving skills

Why choose us?

Our team is close-knit and diverse, with members passionate about Vish technology and the beauty industry. Many have salon experience, while others are driven by innovation.

Application Support

Please include a cover letter with your resume explaining why you want to join our growing team!

• Entry level

• Full-time

• Software Development

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