Coordinator - Property Services

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in either our Greenham or Basingstoke Office on a Permanent Basis.

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customer

Provide a first point of contact within your area for business partners

Assist in complaint and query resolution

To manage a diary and bookings schedule for the team

Complete required administration tasks

Seek opportunities to improve performance and offer solutions

Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Solid experience in administration within a busy customer focused role

Some understanding of building maintenance terminology preferred

Experience of using several different computer systems

Ability to manage your own workload

Strong customer service focus & confident telephone manner

The ability to think quickly and clearly and work well under pressure

Empathy and a passion for helping people

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Interviews will be conducted on Thursday 9th July, in our Greenham Hub.