Customer Service and Admin Assistant - FTC 6 Months

Customer Service Administrator – Fixed Term Contract 6 Months Salary: £26,500 per annum. Hybrid Working Join Countrywide Environmental and Help Deliver Outstanding Customer Service

Are you an organised and customer-focused administrator who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Customer Service Administrator to join our friendly and professional team. This is a fantastic opportunity to play a vital role in supporting our customers, field technicians, and wider business operations while developing your career within a growing and successful organisation.

If you're a strong communicator with excellent attention to detail and a positive, can-do attitude, we'd love to hear from you. Please note this is a hybrid role with 3 days a week from our office in Newbury, Berkshire.

As a Customer Service Administrator, you'll be the first point of contact for many of our customers, providing exceptional service and ensuring enquiries are handled professionally and efficiently. You'll support the day-to-day operation of the business by coordinating service appointments, assisting field technicians, managing customer documentation, and ensuring our internal systems remain accurate and up to date. This is a varied role that combines customer service, administration, scheduling, data management, and operational support.

• Managing incoming customer enquiries via telephone, email, and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.

• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation, certificates, and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.

• Processing service requests, quotations, and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls, enquiries, and business opportunities.
• Supporting customer compliance requirements, including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders, certificates, and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

• Managing incoming and outgoing post.
• Monitoring and ordering office supplies.
• Supporting the management of the telephone system.
• Assisting with vehicle compliance data and health & safety administration.
• Providing general office and administrative support to the wider business.

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem-solving.

• Experience with in a service-based, facilities management, or field-service environment.
• Experience supporting operational or engineering teams.
• Knowledge of compliance documentation and audit administration.
• Experience working with scheduling systems or service management software.

• Competitive salary of £26,500 per annum.
• Varied role where every…