Visitor Services Assistant

We are looking for a welcoming, organised and customer-focused Visitor Services Assistant to join the team at Shaw House. This front of house role is all about helping visitors, clients and users of the House enjoy a positive, safe and memorable experience.

You will provide reception and visitor services, support the smooth running of the House, café and activities, help maintain safety and security, and assist with administration, retail, events and customer enquiries. The role will involve working flexibly across reception and our café.

Monday 8am - 4pm (with 30 min break)

Wednesday 1pm - 6pm

Plus every third weekend (Saturday and Sunday) 10.30am - 4.30pm

• Provide a friendly welcome and excellent customer care to visitors, clients and users of Shaw House.
• Deliver reception services and associated administration, including visitor information, enquiries, records, and general office tasks.
• Support café service delivery.
• Work with the catering manager to support café administration, stock control, sales point operation, cash handling and card payments.
• Assist visitors with access needs and respond appropriately to customer comments, enquiries and issues.
• Help keep reception and nearby public areas clean, tidy, welcoming and up to date.
• Support the marketing of services, events and activities to visitors and potential users.
• Maintain a discreet security overview of the House and act as a Fire Warden in an emergency.
• Work flexibly as part of the team, including weekends, Bank Holidays and evenings according to the rota.

You will be enthusiastic, flexible, reliable and highly motivated, with a practical approach and a strong commitment to customer service. You will be confident communicating with a wide range of people, able to stay calm under pressure and comfortable working both independently and as part of a team.

• At least 4 GCSEs at Grade C or above, or equivalent, including Mathematics and English.
• Good IT skills, including Microsoft Office, Outlook and using a web browser to access information.
• Ability to maintain accurate records and follow procedures.
• Good observation, communication and listening skills.
• Ability to deal confidently and sensitively with a wide range of people and their needs.
• A keen eye for detail and quality, with excellent teamwork and presentation skills.
• A responsible, honest and reliable approach.
• Willingness and ability to work a share of weekends, Bank Holidays and evenings.
• Confidence in spoken English for all public-facing aspects of the role.

• A customer care qualification, such as Welcome Host.
• Previous front of house experience in a public building.
• Experience of working in a museum, historic house or other historic site.
• Good knowledge of English history and an interest in Shaw House’s story.
• Experience in a catering environment.

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service. (Pro rata for part-time hours)

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

Join us at West Berkshire…