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Station Operations Leader — Safety & Customer Service

Job in Newbury, Berkshire, RG14, England, UK
Listing for: Great Western Railway (GWR)
Full Time position
Listed on 2026-11-02
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 30000 - 42000 GBP Yearly GBP 30000.00 42000.00 YEAR
Job Description & How to Apply Below
Position: Station Operations Leader — 24/7 Safety & Customer Service

GWR is seeking a station leadership role to head the daily operations across multiple Thames Valley stations, with responsibility for safe, efficient service delivery and top-tier customer experience. The role involves managing a large frontline team, coordinating contractors, and ensuring punctuality and safety during high-demand periods.

You will work within an expanding rail network, supporting events and upgrades, with shift patterns including early, late and weekend work to support 24/7

For the Station Operations Leader — 24/7 Safety & Customer Service position at Great Western Railway (GWR), we are reviewing applications now.

Are you ready to take on the Station Operations Leader — 24/7 Safety & Customer Service role at Great Western Railway (GWR)?

We would love to welcome a new Station Operations Leader — 24/7 Safety & Customer Service to our organisation in Newbury, England, United Kingdom.

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