Mandarin speaking Senior Technical Engineer wm

Mandarin speaking Senior Technical Engineer - Newbury

Salary: up to £35k, depending on experience

Location: Office based

Employment type: Permanent

Start date: ASAP

• Perform advanced troubleshooting and repair of routers, switches, Wi‑Fi devices, smart‑home products, and consumer electronics.
• Conduct system‑level and component‑level diagnostics, including PCB fault finding, power circuits, ports, firmware recovery, and hardware analysis.
• Handle complex, escalated, or high‑priority repair cases and provide technical solutions.
• Support, coach, and guide product testers and junior engineers on difficult technical issues.
• Develop and share technical knowledge, repair procedures, and best practices within the team.
• Learn, implement, and adapt new repair methods and technologies introduced by overseas HQ.
• Assist in planning and allocating daily repair workload to ensure efficient operations and achievement of performance targets.
• Monitor repair quality, identify recurring technical issues, and recommend process improvements.
• Support root‑cause analysis and continuous improvement projects to improve repair efficiency and reduce failure rates.
• Assist with training and onboarding of new team members.
• Maintain ESD standards and ensure compliance with UK health & safety and WEEE regulations.
• Provide regular feedback to management regarding technical challenges, team performance, and operational improvements.

• Hands‑on experience in electronics repair/refurbishment, preferably with networking devices, smart‑home products, or consumer electronics.
• Strong skills in fault diagnosis, PCB repair, soldering, component replacement, firmware flashing, and device testing.
• Good understanding of networking fundamentals (IP, routing, Wi‑Fi) and ability to read technical documentation.
• Experience handling complex repairs, root‑cause analysis, and implementing repair improvements.
• Ability to provide technical guidance, mentor junior engineers, and support team development.
• Experience coordinating repair workloads, maintaining quality standards, and improving operational efficiency.
• Previous experience supervising a technical team or workshop environment is desirable.
• Strong problem‑solving, communication, and decision‑making skills.
• Ability to work collaboratively with overseas HQ and local teams.
• Organised, proactive, and committed to high‑quality repair standards.
• Mandarin Chinese language skills are an advantage.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.