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Mortgage Retention Administrator; FTC)
Job Description & How to Apply Below
Role: Mortgage Retention Administrator - 12 Month FTC Location: Newbury Hours: 35 hrs a week, Monday – Friday 9am-5pm Salary: £25,112.26
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey.
Working closely with RMAs, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries.
What you’ll be doing- Manage mortgage maturities and meet agreed SLAs
- Proactively contact customers to arrange adviser appointments
- Process product switch offers and completions
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