Returns & Technical Assistant

Position: Returns & Technical Assistant
Join our client in Thatcham as they continue to innovate and inspire exploration worldwide. With over 60 years of industry excellence, their products reach customers across the UK, Europe and beyond.

As a vital member of the UK team, reporting to the Tech Support Supervisor, you’ll manage the post-sale lifecycle of products, blending administrative tasks with hands-on technical duties.

This could be the perfect opportunity to apply your technical and administrative skills in a specialist and exciting field.

Why You'll Love This Role:

* Work in a supportive, innovative environment with clear career progression.

* Daily engagement with cutting-edge optical and astronomical technology.

* Opportunity to develop technical and customer service expertise.

Pay &

Shift:

* Monday to Friday (40 hours per week)

* From £26,000 per annum

What You’ll Do:

* Manage the full returns process, inspecting items, assessing warranty status, and issuing replacements quickly.

* Evaluate returned stock for resale, “B-Grade” sale, or dismantling for parts.

* Provide technical support to dealers via email and phone.

* Process returns and stock movements accurately within SAP.

* Perform minor repairs and carefully pack orders including heavier optical equipment.

What We’re Looking For:

* Experience in technical support, returns or logistics preferred.

* Strong manual dexterity and problem-solving skills; electronics or PC building experience a bonus.

* Confident with Windows-based systems and quick to learn new software.

* Physically capable of handling heavier equipment.

* Interest in optical or astronomical hardware advantageous but not essential