VodafoneThree - Service Assurance & Management Lead

Location: Newbury + Hybrid

Working Hours: Full time 37.5 hours per week – Mon to Fri

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today. We’re creating more than the UK’s best network.

We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country.

Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga‑fast speed, to our customers.

The Shared OSS Service Assurance & Management Lead is accountable for the integration of the Service Assurance and Service Management platforms between Vodafone Three and VMO2 under the Beacon sharing agreement. The role owns the development and maintenance of all technical artefacts related to this integration and is responsible for assessing both inbound and outbound demand to determine impact, define required transformations, and translate requirements into clear technical deliverables.

Acting as a key integration authority within the OSS domain, the Lead engages internal and external stakeholders to ensure the effective delivery of agreed outcomes to scope, budget, time, and quality. The position also builds and prioritises the 18‑month technical roadmap, strengthening domain expertise and ensuring long‑term strategic alignment. The role requires strong relationship management to maintain delivery performance, ensure contractual compliance, and realise business value.

Working closely with cross‑functional teams, the Lead supports the successful execution of network initiatives while managing senior stakeholders and coordinating internal and external communications to drive transparency, alignment, and achievement of strategic objectives.

• Accountable for the end‑to‑end integration between the Vodafone Three Service Assurance platform and the Service Management platform with VMO2 platforms.
• Ensure all integrations fully support and underpin contractual obligations with our network‑sharing partner VMO
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• Management of inbound and outbound demand from/to…