Customer Delivery Executive

Internal Opportunity - Don't Miss Out!

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our people. We want you to grow, learn, and evolve with us.

The Customer Delivery Executive is responsible for the end-to-end delivery of all technology services and programmes for assigned customer accounts, ensuring that solutions are delivered with quality, consistency, and commercial discipline. Working in close partnership with the Account Manager, who owns the commercial relationship and sales growth, the Customer Delivery Executive ensures that all sold services are successfully delivered, adopted, and operated, creating measurable customer value and a strong foundation for long-term partnership.

The role acts as the single point of accountability for delivery across the technology practices including Business Solutions, Cloud & AI, Security & Networking, and Managed Services, coordinating resources across these domains to deliver integrated solutions aligned to the customer’s strategy. The Customer Delivery Manager builds trusted customer relationships, oversees delivery governance, manages risks and escalations, and ensures programmes and services meet contractual commitments, service levels, and financial expectations.

• Own overall delivery accountability for assigned client accounts across all technology services and projects.
• Ensure delivery is aligned to contractual commitments, SLAs, project scope, timelines, and budgets.
• Act as the primary delivery contact for senior customer stakeholders.
• Maintain a clear view of account delivery health, risks, dependencies, and performance.

• Oversee delivery of programmes, projects, and managed services within the account.
• Hold Practise Delivery to account to ensure appropriate project governance, reporting, and milestone tracking are in place.
• Coordinate delivery across multiple work streams and technical practices.
• Proactively manage delivery risks, issues, and escalations.

• Work closely with technical practice leaders and delivery teams across:
• Business Solutions – Microsoft Business Central, Data Platforms, CRM and business applications
• Cloud & AI – Cloud platforms, modernisation, AI solutions and automation
• Security & Networking – Cyber security, networking infrastructure, and secure architecture
• Managed Services – Ongoing operational support, monitoring, and service management
• Ensure all practices work together to deliver cohesive, high-quality outcomes for the customer.

• Build trusted relationships with customer technology leaders and operational stakeholders.
• Lead service reviews, delivery governance meetings, and programme steering groups.
• Ensure strong customer satisfaction and adoption of delivered solutions.
• Proactively identify opportunities to improve service quality and customer value.

• Work with the Account Manager to ensure delivery supports account growth and retention.
• Work with Delivery to monitor project financials, margins, utilisation, and delivery costs.
• Manage agreed change requests, scope control, and contract adherence.
• Provide delivery insight to support renewals, expansions, and new opportunities.

• Ensure delivery follows company delivery methodologies, standards, and governance frameworks.
• Maintain accurate delivery reporting, forecasts, and account performance metrics.
• Drive continuous improvement in delivery quality, efficiency, and customer experience.

• Account Manager / Sales Lead
• Practice Leaders (Business Solutions, Cloud & AI, Security & Networking)
• Managed Services Operations
• Programme Managers / Project Managers
• Customer Success and Service Management teams External
• Customer CIO / IT Leadership
• Programme and project stakeholders

• Operational service contacts Skills & Experience Essential
• Proven experience managing technology delivery within client accounts.
• E…