Product Lead - Tooling

Location: Newbury or London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today. We’re creating more than the UK’s best network.

We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.

From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country.

Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country.

Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

• Own the in‑life product roadmap and backlog for ND&I tools, ensuring enhancements, fixes and improvements are prioritised and delivered in line with ND&I needs and the overall tooling strategy
• Manage the performance, stability and usability of existing ND&I tools, working with OSS/IT, vendors and delivery partners to resolve incidents, defects and service issues in a timely manner
• Work with a small team of contractors, setting clear objectives, providing direction and coaching, and ensuring effective execution of in‑life tooling work
• Gather, assess and prioritise enhancement requests and pain points from ND&I stakeholders, ensuring they are translated into clear backlog items with defined outcomes and acceptance criteria
• Oversee tooling governance and lifecycle management, including versioning, deprecation and replacement plans, ensuring alignment with architecture, security and compliance standards
• Use usage data, performance metrics and user feedback to identify optimisation opportunities and drive continuous improvement across in‑life tools
• Collaborate with OSS/IT, technical system leads, Data & Analytics and security teams to ensure changes and enhancements are technically feasible, secure and consistent with wider platform roadmaps
• Work closely with the Product Lead – AI & Automation to plan the transition of new AI/automation and replacement tooling into in life management, taking ownership of BAU backlog, incidents and enhancements once solutions are…