Billing & Technical Specialist

Interconnect Wholesale Billing is responsible for managing billing across a significant portfolio of annual cost and revenue flows. This role involves considerable cross functional engagement with other areas of the business including Wholesale Finance International Roaming Interconnect Sub brand MVNO IT Development teams as well as third party vendors and outsourced support teams. The role is responsible for ensuring the technical & operational aspect of our Interconnect partnerships are working effectively and proactively manage end to end operational experience of Interconnect billing & reporting.

As the Billing & Technical Specialist you will serve as the technical lead on projects driving the development and implementation of new processes to proactively identify and mitigate inaccuracies. You will be responsible for providing technical guidance and expertise to ensure the successful delivery of projects. You will lead on new projects and changes identifying potential impacts and gaps.

This role will be part of a self-contained cross functional team that work in an entrepreneurial and agile way. The role is responsible for sourcing measuring and analysing metrics to obtain actionable insights and optimise performance which will drive towards customer and business outcomes. The data will come from a mix of internal data sources systems and those of third parties and you will be the subject matter expert on these.

You will support the complex transition of Vodafone Threes network overseeing the migration from legacy Three systems to Vodafones platforms. Collaborate with Technology teams to ensure a smooth accurate migration of all services and customers with minimal disruption. You will ensure all billing practices are compliant with industry regulations and internal policies whilst maintaining strong governance and audit controls across all billing activities.

You will support with bringing two unique billing teams and systems together from Vodafone UK and Three UK ensuring successful delivery of all aspects of end-to-end billing operations for wholesale Interconnect services. This includes ensuring all billing to interconnect partners is accurate delivered on time and adheres to regulatory and contractual compliance requirements. This includes managing the full lifecycle of wholesale billing operations including data integrity supporting complex dispute resolution and reporting.

What you will do.

• Support the complex transition of Vodafone Threes network ensuring a smooth migration from legacy Three systems to Vodafones platforms with minimal disruption to customers and services.
• Provide technical expertise and guidance and mitigate technical risks to ensure successful project delivery.
• Deliver wholesale billing accuracy revenue assurance and optimisation of cost & revenue.
• Develop innovative reporting & billing solutions from a variety of data sources often involving third parties and systems to drive and guide commercial decision making & the performance of business units.
• Represent billing at all stages of Network and IT changes to ensure changes are implemented successfully ensuring that customer billing experience is pivotal in every decision taken.
• Ensure all activities comply with UK regulations and industry standards.
• Collaborate with senior Commercial and Revenue Assurance teams to identify revenue leakage and implement controls and audits.

Qualifications :

Who you will be.

• Extensive senior-level experience in Interconnect Billing Operations within the telecommunications industry including strong knowledge of telecoms infrastructure (Network Billing Mediation CRM Provisioning).
• Advanced technical and analytical skills including PL/SQL SQL Excel and database tools (e.g. MS Access Business Objects Micro Strategy) with expertise in handling and validating complex data.
• Proven track record of leading complex IT and network migration/integration projects.
• Strong understanding of data structures and the ability to access manage and manipulate data in a robust and efficient manner.
• Excellent stakeholder management organisational skills and attention to detail with the ability to multi-task and continuously improve processes and service delivery.

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive…