AI Solutions Architect

Salary: £65,000 - 85,000 per year

• Bachelors degree in Computer Science or a related field from a top-tier university
• 3 to 5 years as a Solutions Architect implementing enterprise solutions for large organizations
• Proven experience deploying and optimizing AI applications in production enterprise environments
• Ability to lead technical workshops, translate business requirements into architecture, and earn trust from both IT teams and business stakeholders

• Architect AI-powered knowledge solutions based on the eGain AI Knowledge Method
• Integrate eGain AI Knowledge Hub with other systems in the enterprise
• Lead technical workshops and discovery sessions with customer stakeholders

• AI
• Architect
• LESS

We are eGain, and Fortune 500 clients and government agencies trust our AI knowledge solution to improve customer experience and reduce the cost of service. Our AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We are a diverse, optimistic, and tenacious team that dreams big, sweats the details, and values work that is both meaningful and fun.

This role sits at the intersection of AI and enterprise knowledge management, supporting strategic implementations for large organizations. Our hiring process is described as easy, with a written test followed by an online panel interview.

last updated 36 week of 2026